Buy in our store easily.
There is a possibility of purchasing the product online without any calls and contacts if paying by card or Bank transfer.
Choose a product, it goes into the basket. There, enter the phone number, address of the post office or the address at which to carry out the Express home delivery. Click "buy".
When you submit the order to the specified cell phone number TTN comes from the "New Mail", where you can receive the order at your specified office. In the case of home delivery, waybill number required for the courier.
Shipping
Processing and dispatch of orders is from Monday to Friday, from 9.00 to 17.00.
Orders received before 14.00 are sent on the same day. Orders received after 14: 00 are sent on the next working day.
Delivery in Ukraine
The online shop delivers any of the goods by the delivery service "New mail", "door to door" to any address or a specified post office.
Deliver within Ukraine, regardless of address, and without purchasing additional products.
To find addresses and work schedule of the offices of a courier service "New Mail" You can here.
Shipping cost
The cost of delivery by courier New Mail: from 40 UAH (parts and accessories).
Equipment – from 250 UAH.
The delivery time
Time your delivery service "New mail" - an average of 3 working days from the date of dispatch. Arrived at the place of destination of the parcel lie in the warehouse "New mail" within 5 working days, on 6th day the parcel is returned back.
In case of delay in delivery times and availability of TTN, please contact the service "New mail".
The place of delivery
Delivery is carried out to the address specified when ordering.
To send the order by the delivery service "New mail" specify the address of delivery or the number of the warehouse in your city.
Payment
Payment methods:
— Cash (no Commission)
The PrivatBank card (without a fee).
— Cash to the courier
— Payment cards Visa and MasterCard any Bank in the world. The payments service is provided by the Interbank system of electronic delivery and payment with use of modern and secure mechanism for authorization of payment cards. The essential elements of pay cards are entered in protected mode and is not available to employees of the company or third parties.
Payment for individual entrepreneurs (FOP), with VAT, without VAT by Bank transfer: after you have made a booking by phone or on the website, the system or the Manager (if calling by phone) invoices for payment. Delivery is carried out in accordance with your wishes.
Support: (068)340-65-42 Equipment, (098)221-64-51 Parts, (066)837-71-89 Fittings. Process orders Mon-Fri 9:00-18:00
Warranty, service and returns
On any product purchased in our store is the guarantee of the relevant laws of the country. Our service center provide warranty and post-warranty service. There are options for dealing with the departure of our master to your production, shipment of spare parts, replacement of goods and repairs in our service center. Depending on the situation and agree with customer the optimal solution.
We supply and manufacture equipment, so the repair is performed by our service center.
Full warranty covers:
- products with manufacturing defects, the test period definition of marriage to 14 days;
- the failure of the components and assemblies that are not in contact with the tissue and the needle, before the expiration of the warranty period.
In such cases, the delivery of the goods, repairs or replacements made at our expense, saving the factory packing, no mechanical damage, scratches, fading and losing their original appearance.
The warranty does not cover:
- failure of the electronics and motors associated with voltage drops in the electrical network of the client;
- consumables and wear components (needles, strips, needle plate, etc.);
- if you are connecting equipment the customer has violated the rules of operation or safety;
- products with mechanical damages;
- technique lost the initial appearance;
- in case of loss of the package.
Exchange, repair, or replacement (warranty claims) shall be made within 14 working days after receipt of the application.
Not in warranty claimsand service produced in coordination with the customer.
For equipment purchased on individual order are subject to separate terms that are further negotiated with the Manager.
In case of warranty repair, refund, transfer or replacement carried out at our expense. The money is returned in the same way as received.
In non-warranty cases, all actions of the service shall be for account of the customer.
The return of equipment can be carried out by ADR. Kharkov Office 16.
Creditprovide refund within 7 working days after registration.
Additional services
To avoid defects and troubles when connecting and running we offer our services for the installation and configuration of equipment. We will conduct a comprehensive equipment of the workplace and train staff to work with purchased sewing equipment.